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Points not being added

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click67
5-21-2010 (7:30 pm)
I am sorry to be bugging you again , but the points are not being added when listening to the music stations, I have tried every station and also disabled my security suite protection and still nothing, is there a major problem going on cuz this is happening alot lately? Sorry to be a pest but I have been here since the beginning and really like this web site and all it has to offer, please please fix A.S.A.P.

Much Thanks, Click67!

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Jeff
5-21-2010 (7:52 pm)
No problems on this end.  I would clear your cache and also reboot your computer for starters.

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matts6887
5-22-2010 (2:10 pm)
No problems on this end.  I would clear your cache and also reboot your computer for starters.
Well as i stated before; i have had the same issue; and i have tried everything imaginable!; I have cleared cache; restarted computer and disabled protection and firewall and nothing seems to be working so far; there has got to be something going on on ur end of some sort or another...

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Jeff
5-22-2010 (10:40 pm)
Well as i stated before; i have had the same issue; and i have tried everything imaginable!; I have cleared cache; restarted computer and disabled protection and firewall and nothing seems to be working so far; there has got to be something going on on ur end of some sort or another...

If it was on our end then I'd have an inbox full of complaints and this thread would be a mile long which it isn't.

What channel and what player are you using?



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Stanfield Family
5-22-2010 (11:17 pm)

If it was on our end then I'd have an inbox full of complaints and this thread would be a mile long which it isn't.

What channel and what player are you using?

I was having a lot of problems on the Hitz and 80s channels on Tuesday, Wednesday and Thursday  of this week - no points added. I use the flash player and did all of the things in the threadalready. It's fine now, just messed up on Tues. - Thurs.

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Ghost1
5-23-2010 (9:22 am)
It did work yesterday, however mine doesn't work right any more either. The last  triple points Thursday was more like no point Thursday for me, I was on all day and I got about 20 points or so?

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Mic
5-23-2010 (11:10 am)

Maybe it's helpfull if you guys posted some more info for 977 to work with.
It's not that they can crawl into your computer and see what the problem can be.

Maybe information like if you're using the Windows Media Player or the Flash player would be good to know.
And maybe also the browser you're using if you're using the Flash player.
What station are you listening to?
Did you try it in another browser?
Maybe tried to logout and login again?

Providing more information for 977 can only result in a faster solution (if there is one for you :)

By the way, it's working fine here. On Windows 7, Flash Player, IE 8.0



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Jeff
5-24-2010 (10:03 am)

Maybe it's helpfull if you guys posted some more info for 977 to work with.
It's not that they can crawl into your computer and see what the problem can be.

Maybe information like if you're using the Windows Media Player or the Flash player would be good to know.
And maybe also the browser you're using if you're using the Flash player.
What station are you listening to?
Did you try it in another browser?
Maybe tried to logout and login again?

Providing more information for 977 can only result in a faster solution (if there is one for you :)

By the way, it's working fine here. On Windows 7, Flash Player, IE 8.0

The crazy thing is we haven't made any changes since early last week, when our systems went down.  -

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Jeff
5-24-2010 (10:05 am)
The crazy thing is we haven't made any changes since early last week, when our systems went down.  -

If you are not accuring points you need to post the following:

  1. What Channel
  2. What Player
  3. What Operating System
  4. What Browser
  5. Did it ever work
  6. The specific date and time it was happening


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Freezer Burnt
5-25-2010 (11:53 am)
Try clicking the purple banner that says "click this banner for better sound quality and to view artist and lyrics"  It's located at the bottom of the media player when you first open it.  I had the same problem and they kept telling me it was my computer and nothing was wrong on their end.  Well ever since I clicked that banner, I've been earning points again!

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phobius
5-25-2010 (1:16 pm)
Try clicking the purple banner that says "click this banner for better sound quality and to view artist and lyrics"  It's located at the bottom of the media player when you first open it.  I had the same problem and they kept telling me it was my computer and nothing was wrong on their end.  Well ever since I clicked that banner, I've been earning points again!
Hello there, i am listening to your channel for a couple of months now and now trying to earn points too but it is not working properly. 1. What Channel - The Hitz Channel 2. What Player - Windows Media Player 12.0.7600.16415 3. What Operating System Windows 7 Enterprise x64 Edition 4. What Browser I tried Opera, Firefox and Internet Explorer 5. Did it ever work Yes it worked and think is working with flash player but i want to use the external Windows Media Player so i do not have to leave the page open all the time with flashplayer slowing down my system :( and with my audio system it seems flashplayer is playing with little less bitrate? 6. The specific date and time it was happening Tuesday the 25th of may, between 12am and 1:15pm...

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Jeff
5-25-2010 (2:10 pm)
Hello there, i am listening to your channel for a couple of months now and now trying to earn points too but it is not working properly. 1. What Channel - The Hitz Channel 2. What Player - Windows Media Player 12.0.7600.16415 3. What Operating System Windows 7 Enterprise x64 Edition 4. What Browser I tried Opera, Firefox and Internet Explorer 5. Did it ever work Yes it worked and think is working with flash player but i want to use the external Windows Media Player so i do not have to leave the page open all the time with flashplayer slowing down my system :( and with my audio system it seems flashplayer is playing with little less bitrate? 6. The specific date and time it was happening Tuesday the 25th of may, between 12am and 1:15pm...

Do you see the artist and title information within the windows media player itself? 

ThelLast 3 hours of the playlist? 

Lyrics?



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phobius
5-26-2010 (4:35 am)

Do you see the artist and title information within the windows media player itself? 

ThelLast 3 hours of the playlist? 

Lyrics?

Hi Jeff,

yes indeed i see everything you mentioned and can surf the website within the player without any problems. I am not behind a firewall or anything, have a static ip and everything should work i think?

Dont know what to do here...



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Jeff
5-26-2010 (8:27 am)

Hi Jeff,

yes indeed i see everything you mentioned and can surf the website within the player without any problems. I am not behind a firewall or anything, have a static ip and everything should work i think?

Dont know what to do here...

Have you tried the flash player just to see if that's working?  They use the exact same technology.

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phobius
5-27-2010 (6:46 am)
Have you tried the flash player just to see if that's working?  They use the exact same technology.
Yep i did. Flashplayer adds points, but isn't the Stream with little less bitrate? I just don't want to have the Browser open all the time, when i listen to your station ;)

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Jeff
5-27-2010 (9:02 am)
Yep i did. Flashplayer adds points, but isn't the Stream with little less bitrate? I just don't want to have the Browser open all the time, when i listen to your station ;)

If the flash player works then there's no reason the windows media player shouldn't work.  They use the exact same technology to record points.

Bitrate wise, the flashplayer is less but quality wise they are virutally the same.  I can't tell the difference at least.

Obviously something in your windows media player is blocking the communication between the player and our servers for points.  Without being in front of your computer, I can't do too much.



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phobius
5-27-2010 (11:00 am)

If the flash player works then there's no reason the windows media player shouldn't work.  They use the exact same technology to record points.

Bitrate wise, the flashplayer is less but quality wise they are virutally the same.  I can't tell the difference at least.

Obviously something in your windows media player is blocking the communication between the player and our servers for points.  Without being in front of your computer, I can't do too much.

Hmmm got a high quality sounds system here and i think i can hear it because i did not look at the actual bitrate it transfers, i just listened to both streams at the same time... Nah! I have no idea what should block the system from my side... i can navigate through the website in the player and thats what i thought is important...

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phobius
5-28-2010 (6:54 am)
Hmmm got a high quality sounds system here and i think i can hear it because i did not look at the actual bitrate it transfers, i just listened to both streams at the same time... Nah! I have no idea what should block the system from my side... i can navigate through the website in the player and thats what i thought is important...
Working now... Just deleted the cache on browser again, now it works. On question, if i save the asx file i normally click on your page and just open that within my media player, the points are not counted right? For me it seems i have to logout and login again, so points are counted?

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Jeff
5-28-2010 (5:01 pm)
Working now... Just deleted the cache on browser again, now it works. On question, if i save the asx file i normally click on your page and just open that within my media player, the points are not counted right? For me it seems i have to logout and login again, so points are counted?
Nope they aren't...you need to log in on the website first.  That's the only way.

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